cyberspacial musings
bits about the real and virtual worlds

20 Jan

Symantec Norton Anti-Virus Purchase Difficulties

I recently failed to acquire a 3-seat license for NAV using their DigitalRiver download system because of what appears to be a coding problem. When you download the setup program after purchase, you are actually getting a Download Manager, which then retrieves the product from the server. Well, the setup program wouldn’t connect on any of my machines. I even tried both home and office networks, in case there were significant differences in the firewalls.

To see what was going on, I set up an HTTP proxy server and ran the setup program in proxy mode. After checking the logs, I realized that the URL it was trying to download was

http://localhost/Nxxxxxx.exe

Obviously, the request to “localhost” was going to fail. After over an hour with their tech support people, I finally gave up and got a refund.

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